Privacy Policy

1. Information We Collect

At Active Customer Service, we respect your privacy and are committed to protecting the personal information you share with us when submitting support requests regarding payments, product returns, technical issues, or account access.

We collect information directly from you when you submit a support form or contact our team:

• Personal Contact Information: Your full name, email address, and phone number.
• Support Inquiry Details: Order ID numbers, issue category choices (Payment, Product, Refund, Account Access), and descriptions or proof attachments submitted in support tickets.
• Transaction Reference Data: Transaction numbers, payment receipt screenshots, or billing metadata needed to resolve dispute cases.

2. How We Use Your Information

We process your data exclusively to deliver effective customer service and support resolutions, specifically to:

• Identify, investigate, and rectify failed payments, double charges, or billing anomalies.
• Verify return conditions and authorize product refund disbursements.
• Assist with damaged goods replacements or product usage instructions.
• Send real-time status updates and resolution notes regarding your support tickets.
• Enhance our automated FAQ engine and support workflow efficiency.

3. Payment & Refund Processing

Active Customer Service does not process or store sensitive payment card credentials (such as full credit card numbers or CVVs) on support servers. All financial verification and refund actions are routed securely through certified, PCI-DSS compliant payment processing partners.

Minimal order metadata (such as refund amounts and order references) is retained strictly for administrative compliance and fraud mitigation auditing.

4. Sharing Your Information

We do not sell, rent, or monetize your personal information to third parties for marketing purposes. Data sharing is limited strictly to:

• Core Service Providers: Trusted third-party partners who provide hosting, customer service ticketing platforms, and notification delivery systems.
• Financial Gateways: Payment processors required to execute refund transactions or resolve billing claims.
• Legal Obligations: Compliance with applicable laws, court orders, or enforceable governmental requests.

5. Data Security & Retention

We apply robust technical and organizational measures—including standard SSL/TLS encryption for data transmission—to prevent unauthorized access, alteration, or disclosure of your support tickets.

Support ticket histories are retained only as long as necessary to fulfill customer resolution requirements, resolve potential disputes, and maintain accounting compliance.

6. Your Rights & Choices

You maintain rights regarding the data associated with your support interactions, including:

• Requesting a copy of support ticket logs tied to your email account.
• Requesting corrections to inaccurate contact details.
• Requesting deletion of non-essential support records, subject to legal record-keeping requirements.

7. Contact Us

For questions or requests concerning this Privacy Policy or your data, please contact our Privacy Officer:

Active Customer Service Support Team
Email: activecustomerservice@gmail.com
Address: Torch Club 18 Waverly Pl, New York, NY 10003, USA