Terms and Conditions

1. Acceptance of Terms

By accessing or using the Active Customer Service Help & Support Portal, submitting ticket requests, or requesting assistance regarding payment issues, product disputes, or refunds, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not access or submit support requests through this service.

2. Use of Support Services

Our support portal is provided to assist customers with order inquiries, product troubleshooting, payment resolutions, and return processing.

• Support services are available to verified customers who have initiated or completed transactions on our platform.
• Response times may vary based on ticket volume, issue complexity, and business operational hours.
• Automated support tools and FAQ guidance are provided for convenience only.

3. Refund & Cancellation Terms

All refund requests submitted through the Active Customer Service support portal are governed by our standard Return & Refund Guidelines:

• Eligibility Window: Refund requests must be submitted within 30 days of purchase date, unless specified otherwise in product-specific terms.
• Condition of Physical Products: Returned merchandise must be unused, in original packaging, and accompanied by proof of purchase or Order ID.
• Processing Time: Approved refunds will be credited back to the original payment method within 5 to 10 business days depending on your banking institution.
• Non-refundable Items: Digital downloads, customized products, and clearance items are non-refundable unless defective upon delivery.

4. Payments and Billing Disputes

If you experience duplicate charges, failed payment processing, or unexpected billing errors, you agree to submit a request through Active Customer Service support before initiating a chargeback with your financial institution.

We reserve the right to verify billing ownership, request payment transaction references, and withhold refund approvals in cases of suspected fraudulent claims.

5. User Conduct and Responsibilities

When interacting with our support personnel or submitting information via contact forms, you agree that you will not:

• Provide false, deceptive, or misleading order information or identification.
• Use abusive, threatening, obscene, or discriminatory language toward customer service representatives.
• Attempt to upload malicious files, scripts, or content through ticket attachment inputs.

Violation of user conduct rules may result in immediate ticket closure and restriction from future support access.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Active Customer Service Inc. shall not be liable for any indirect, incidental, or consequential damages resulting from delays in support responses, temporary portal downtime, or processing delays caused by third-party payment gateways.

7. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any updates will be published on this page with an updated revision date. Your continued use of the support portal constitutes acceptance of those changes.

8. Contact Information

If you have any legal or procedural questions regarding these Terms and Conditions, please reach out to us at:

Active Customer Service Legal Department
Email: activecustomerservice@gmail.com
Address: Torch Club 18 Waverly Pl, New York, NY 10003, USA